If for some reason you don’t absolutely love your new FLAIR^® By Tori piece (we can’t imagine you wouldn’t!), or if you may have gotten the wrong size, we totally understand and will be happy to help you with processing an exchange for a different style or size (if available), or a refund in store credit or your original payment method. We have an allowable 10-day exchange/refund period.

See return options here.

Don’t worry gorgeous, our standard exchange & returns policy applies to promotional purchases made as well, including the use of our welcome promocode! So you can shop away with a peace of mind.☺️

However do note that at present, we offer 15% off when you purchase two or more items in a single transaction. So if you purchased two items under this bundled promotion but decide to return one of them, we’ll refund you the amount less the regular full price of the first item. However, feel free to do an exchange for another style or size instead, and we’ll be happy to keep the bundled deal for you! 🙂

Finally, we know everyone loves a good bargain, and may offer the occasional final markdown on very very selected pieces. In the rare instance we do, we’ll have them clearly labeled as a non-refundable/exchangeable item, and our standard policy will not apply to these specific piece(s).

While we make every effort to ensure your items arrive in perfect condition, sometimes things can happen, and we will do our utmost to remedy the situation with you as swiftly as possible. 

If you discover a manufacturing fault with the item(s) you have received or have received incorrect items, please e-mail us at hello@flairbytori.com with your order number, and photos of the item accompanied with a brief description of the error.

We will replace you with a new and/or correct piece, or a full refund if the item is out of stock. We may ask you to proceed with sending your item back to us within 10 days of receiving it, for which your postage will be reimbursed within reason.

Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.

If you wish to return an item, the following conditions must be met:

1. The item must be are unworn, unwashed, unaltered, and with its tags intact.

2. Please be mindful with perfume, deodorant or makeup when you try on your item, as soiled garments will not be eligible for return.

3. The item must be accompanied by its original tags and in original packaging.

4. Your return must be made and postmarked within 10 calendar days from the date of receipt. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement from us has been sent to you.

5. Sale and/or promotional items are not eligible for return.

FLAIR^® By Tori reserves the right to reject returns which do not comply with our return policy and these returns may be denied at the discretion of FLAIR^® By Tori.

We offer 2 modes of refund for your returned items:

1. STORE CREDIT — Should you opt for a refund in store credits, we will credit the full amount to you based on your returned items (less any shipping fees and promocodes), and you may utilise these store credits for your future purchases on our website. Store credits have a one (1) year expiry from the date they were credited to you.

2. ORIGINAL PAYMENT METHOD — For refunds in your original mode of payment (ie. credit card), please note that we apply a flat return handling & administrative fee of SGD$7 (approx. AUD$7 / USD$5) incurred per returned order, and this amount will be deducted from the total refund value. Credit card companies take fees both ways, and we arrange courier services both ways as well, which do require time and resources. As a small business, we truly value and appreciate your understanding in this. ♥

To make it as hassle free for you, we provide complimentary and convenient home collection for returns originating from Singapore!

1. Please check that your return meets all the conditions as outlined our Returns Policy above. 

2. Register your return here. We will review your return request and respond to you with a complimentary Returns Label within 3 business days.

3. Pack your item(s) securely, print out your Returns Label and adhere it to the parcel. Then sit back, relax and our courier will come to you at your specified date to collect it! (Please ensure someone is available on your chosen date to hand the parcel to our courier.)

5. Upon receipt, we will review your returned items and upon confirming eligibility, a refund payment will be made to you in your requested mode within 10 business days. 

Questions? Feel free to drop us a DM on IG anytime, or an email hello@flairbytori.com and we’ll respond as swiftly as we can!

For our international friends, to start a return request:

1. Please check that your return meets all the conditions as outlined our Returns Policy above. 

2. Register your return here and download your auto-generated International Returns Slip upon completing the relevant information.

3. Print out your International Returns Slip. Pack your item(s) and place the Returns Slip together inside the parcel and seal your parcel securely.

4. Send your parcel using a traceable^ delivery method and attention it to our fulfillment centre in Singapore:

To: FLAIR BY TORI – RETURNS 
c/o Stashworks
1 Gul Circle #03-03
JTC Logistic Hub @ Gul
Singapore 629637 

5. Upon receipt, our team will review your returned items and upon confirming eligibility, a refund payment will be made to you in your requested mode within 10 business days.

^It is important that your return is sent to us via a delivery method that allows tracking as we will not be responsible for any lost mail sent through non-traceable mailing options.

We’ll have your return processed within 10 business days from the date your parcel is delivered to our fulfillment facility. Once we’ve received your returns parcel, we will review it to ensure eligibility and you will receive an email update from us.

Upon approval, your refund will be processed and credited back to you based on the option you selected (store credit OR your original form of payment) within the same 10 business days from when we receive your parcel. Please note that any original shipping fees incurred are non-refundable. If you opted for a refund via your original mode of payment (ie. credit card), do kindly note that depending on your payment provider, it may take up to 14 days for that refund to appear back in your account.

We will drop you an email once we’ve processed your parcel.

• For your parcel to be returned to you within Singapore, there’ll be a flat processing and redelivery fee of SGD$10.

• For your parcel to be returned to you internationally, we will advise you on the redelivery fees based on your location.

If you are unsure of an item’s eligibility to be returned, you may contact us or check our Returns Policy above.

Customers have 10 calendar days from the date of receiving the parcel to send back purchases made at flairbytori.com. A late fee of SGD$10 will be applied for any late returns that are postmarked after 10 calendar days. Returns postmarked after 25 days will be refused and sent back at the customer’s expense.

FLAIR^® By Tori is not responsible for any lost or damaged returns/packages during transit for returns organised directly by the customer. The customer will be fully responsible for the returning parcel until it has been received by our fulfillment centre. It is also important that your return is sent to us via a delivery method that allows tracking as we will not be responsible for any lost mail sent through non-traceable mailing options.